FAQ's
Frequently Asked Questions
Order & Pickup
How do I order?
All orders must be placed through our website. You can find our full menu with up to date flavors under the “Menu” tab on our homepage.
How far in advance do I need to place my order?
Because we bake everything fresh to order we require at least 24 to 48 hours notice. The preordering window closes at 8am each morning for pickup the following day.
For example: When ordering for a Friday pick up, your order must be placed by 8am Thursday morning. We bake all orders the day before pickup and always begin our daily baking first thing in the morning.
What are your days and hours of operation?
We are open Tuesdays through Saturdays. We do require pre-ordering for any pickups Tuesday through Thursday. And highly recommend pre-ordering on Fridays and Saturdays. On Fridays and Saturdays we do offer our walk-in hours with a select menu available for walk-in customers.
Hours of operation:
Tuesday - Thursday: 11:00am to 6:00pm ADVANCED PREORDERING REQUIRED
Friday: 11:00am to 6:00pm
Saturday: 10:00am to 2:00pm
Sunday & Monday: CLOSED
I am trying to place an order but I do not see the date I am looking for?
Depending on your desired pick up date, the window for ordering for that day may have already closed. Unfortunately we do not offer same day pre-ordering. Preordering closes at 8am each morning for pickup the following day.
IMPORTANT: We are experiencing a growing issue with customers trying to place an order for dates that are no longer available or are sold out. Please understand, if you place an order for a future date and then call us requesting we make the order sooner or show up for pickup on the wrong date, YOU WILL BE CHARGED A CANCELLATION FEE IF ASKING FOR A REFUND. Sadly this has become very common occurrence with Holiday weekends after the cutoff date has passed and after Thanksgiving week is fully booked.
A $5 cancellation fee for orders under $100 and a $10 cancellation fee for orders over $100 will be taken out of your refund.
If you are looking to order for a future date that is not yet listed please send us an email or give us a call. We typically have a month at a time listed for pre-ordering.
Can I just walk-in and order?
We only offer walk-in availability on Fridays and Saturdays. And we only bake extra PIE BITES for these days. We DO NOT have full pies on hand for our walk-in hours.
Friday: 11:00am to 6:00pm
Saturday: 10:00am to 2:00pm
Or until Sold Out for the day
Where do I pick up my order?
We are located in the Warehouse District of Downtown West Palm Beach. Our address is 1253 Okeechobee ROAD, Suite A9, West Palm Beach, FL 33401.
Do I have to set a specific pick up time for my order? Why?
Yes! A specific pickup time IS REQUIRED. We are still a small business and operate around our scheduled pickup times, we typically schedule meetings and supply runs between pickups so it is very important that our customers stick to the pickup times they choose are the time of ordering. We can only guarantee that an employee will be here up to half an hour after your scheduled pickup time, so please be sure to schedule a time that you can for sure make. Should you be running late for your pickup please call us as soon as possible so we can rearrange our schedule for the day.
Do you deliver?
No, we do not deliver at this time. We are currently only offering pickups or curbside pickups from our commercial kitchen in the Warehouse District of Downtown West Palm Beach.
Do you ship?
No, we do not ship. At this time we do not have any plans of shipping in the near future due to cost and refrigeration needs.
Are you using a commercial kitchen?
Yes, our kitchen is a certified commercial kitchen with The Florida Department of Agriculture. Our kitchen is owned and operated by Key Lime to Happiness and is not shared with any other businesses. And all of our employees are certified Food Protection Managers with StateFoodSafety.
Allergy & Dietary
What allergens are present in your kitchen?
Our kitchen processes the following allergens on a daily basis.
Peanuts, nuts, tree nuts (pecans), wheat, soy, dairy, eggs, mango, and pineapple (the list is not limited to these items but are they the most common found in our kitchen)
If you have a life threatening allergy to any of the above items we HIGHLY recommend that you DO NOT consume products made in our facility. While we do our best to prevent any cross contamination from occurring, we CANNOT 100% GUARENTEE it. All of our equipment, baking pans, ovens, and refrigeration space is shared.
Does your crust contain nuts?
No, both our graham cracker crust and traditional pie crust DO NOT contain nuts.
Do you offer gluten free pies?
Yes, we do! I myself have a gluten allergy so please feel free to contact me directly with any questions or concerns about the items used or how things are prepared. I promise they taste just as great as our "regular" pies!! Please keep in mind though, while we do our absolute best to take special precautions to avoid cross contamination, our kitchen is not a gluten free kitchen.
Do you have dairy free, vegan, or sugar free options?
Unfortunately, not at this time, BUT we hope to offer options for diary free and sugar free products in the future.
Cooking &
Storage
Is everything baked fresh?
Yes, we bake everything fresh for each order. Typically everything is baked the day before pickup and decorated the morning of.
Do my pies need to be refrigerated?
Yes, most of our pies contain dairy and are therefore temperature controlled requiring them to be kept in the refrigerator until they are ready to be served.
How long will my pies last in the refrigerator?
We recommend pies be eaten within 4-5 days after pickup.
Do they freeze well?
Yes, many of our pies freeze well, some better than others. If you know you plan to freeze them please reach out to us and we will be happy to give you suggestions on which flavors freeze best. We suggest putting the pies in an airtight container and freeze them up to 3 weeks. Once you are ready to enjoy them, place the container in the fridge for a few hours and the pie should soften up to the correct texture.
Size & Portions
What are the actual sizes of your pies?
“Pie Bites” are the size of a cupcake, they are actually baked in cupcake wrappers.
“Full Size” are 9” pies
Do you offer bulk pricing if I order multiple dozen or a large number?
Unfortunately we do not offer bulk pricing. Our dozen pricing includes a $3 discount (equaling one free pie bite).
Do you cater weddings?
Yes, we have catered many weddings! At this time we are happy to offer a delivery option throughout Palm Beach County. There is a ten dozen minimum for delivery. Our delivery fee is $100. If your venue is in Martin county or Broward county please contact us as we will do our best to accommodate that delivery as well, delivery fee will be higher.
Important note for weddings! Please be sure your venue will allow you to use enough refrigerator space at the venue to accommodate your pies. (We have found that some venues will not allow our bride’s adequate refrigeration space). And we always ask that there will be someone who is responsible for serving or setting up the pies, such as a wedding coordinator or venue coordinator.
